Important Shipping Information
- UPS does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day.
- To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
- New Balance reserves the right to hold any order for suspected fraud.
Shipping Methods, Cost and Delivery
|UPS Standard||FREE on all orders
$5.95 for orders
|1-5 business days once shipped|
|Expedited||Rates are based on "ship to" address postal code and calculated during the checkout process||Express Saver
1 business day once shipped
|Only available for in-stock items.
Items that are not eligible for Express Shipping will be noted in the shopping cart
NB1 CUSTOM ORDERS
We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB Custom order could delay your shipment.
Orders from Outside Canada
This site is for orders shipping to addresses within Canada. For orders outside of Canada, please visit one of our international sites.
New Balance is unable to ship to PO Boxes at this time.
Need to contact us?
Email Customer Care or call (888)-832-7084 (English only)
Mon - Fri: 9AM- 6PM (EST)
Sat & Sun Closed
Nov 23 Closed
Dec 22 - Dec 25 Closed
Dec 29 8am – 4pm CST Open
Jan 1 2018 Closed