Customer Care

Returns & Exchanges

  1. Locate Order
  2. Select Return/Exchange
  3. Print Label

Enter Your Order Information

Please enter an Order Number.
Please enter a Shipping Zip/Postal Code.

Satisfaction Guarantee

We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 30 days from purchase. (Returns must be in new condition, in the state you received them)

Unfortunately, we cannot accept returns on custom shoe orders.


  • Please allow 5-10 business days after we receive your package to process your refund and credit your account.
  • If you are returning an item you received as a gift, the refund will be credited to the original form of payment used for the purchase.

Need help with a return? Call our Customer Care team at (888) 832-7084.


Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.

  • Place a new order online or call (888) 832-7084.
  • Then follow our return instructions to send back the original item for a refund.

Need to exchange an item that was given as a gift? Contact Customer Care at (888) 832-7084.

You're headed to the CA Site...

Pricing and product availability may change.

See All Regions