To provide you with the best service possible, New Balance processes orders soon after they’re received. Unfortunately, once your order is placed, we cannot change or cancel it.
Need to contact us?
Email Customer Care or call (888)-832-7084 (English only)
Mon - Fri: 9AM- 6PM (EST)
Sat & Sun Closed
11/28/19 - Closed for Thanksgiving
12/24/19 - Closed for Christmas Eve
12/25/19 - Closed for Christmas Day
12/31/19 - Open 8am-4pm (CT), 9am - 5pm (EST)
1/1/20 - Closed for New Year's Day