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Free shipping on all orders.

UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.

Free returns.

We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. Unfortunately, we cannot accept returns on custom shoe orders. Learn more

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Free shipping & free returns

Find a Store

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Need to contact us?
- Email Customer Care, text or call (888) 832-7084 (English only)
- Mon. - Fri.
- 9 AM - 6 PM (EST)
- Sat. & Sun. Closed

Order Cancellations/Changes

To provide you with the best service possible, New Balance processes orders soon after they’re received. Unfortunately, once your order is placed, we cannot change or cancel it.