UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 5 business days. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
Free returns.
If you aren’t completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. Non-returnable items cannot be returned.
The perfect gift when you don’t know their size. Gift cards are valid on footwear, apparel and accessories purchased at newbalance.ca and participating New Balance stores.
Free returns and free shipping on all orders $100+.
Enjoy free shipping on all orders $100+.
Extended holiday returns.
If you aren't completely happy with your purchase made now through December 20, 2023, simply return it by January 31, 2024 for free. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on products marked non-returnable.
