In-stock items ship within 2 business days. Carrier delivery times go into effect once your order has shipped.

You will receive a shipping confirmation email with tracking when your order ships. If your order is split into more than one shipment, you will receive separate emails for each shipment.   

Additionally, you can track your order by logging into your account or by providing your order number, billing last name, and shipping zip code here.

If your tracking information shows that your package was delivered, but you can't find it:  

1. Verify the order was placed with the correct address by checking your order or shipping confirmation emails.  
2. Wait for the full estimated shipping time frame to pass. Packages may show as delivered for up to 2 business days prior to actual arrival.  
3. Still missing your order? Report a delivery issue here.  

Because we have several warehouses, orders with multiple items may ship from more than one location. If your order is split into more than one shipment, you will receive separate tracking emails for each shipment.  

Yes, you can track your order by logging into your account or by providing your order number, billing last name, and shipping zip code here.

This means our team is processing your order for shipment. You will receive a shipping confirmation email with tracking when your order ships. In-stock items ship within 2 business days.

Late, Lost, or Damaged in Transit, or Wrong Item Received

Please allow up to 48 hours after tracking shows “delivered,” as some packages may arrive later or be left in mailrooms, building offices, or with neighbors. Still missing your order or received the wrong item(s)? Report a delivery issue.

Missing Items

Your shipment may be split if some products were unavailable. Remaining items will ship as soon as they’re in stock. You can track your order in order history.

Freight Forwarding

If you use a freight forwarding company, New Balance is not responsible for lost, stolen, or damaged packages. Orders delivered to a freight forwarder are considered fulfilled and are at your own risk.

Most orders can be canceled within one hour of placement by inputting your order status information above and click on "Track Order." Then click on the "Cancel Order" button displaying under your items for your order. If the cancel button is greyed out and states the cancellation period has expired, it's too late to cancel. But don't worry, you can request a return label here.