Order Status
Quickly check your order status or start a return.
Free shipping on orders $100+.
UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 5 business days. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
Gifts for runners and outdoor enthusiasts.
Shop our curated assortment of recommended gift ideas designed to help you find the perfect present for the runner and outdoor enthusiast.
Gifts under $100.
Shop affordable gifts under $100 that elevate everyday style and performance.
Free returns and free shipping on orders $100+
Enjoy free shipping on orders $100+. If you aren’t completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. Non-returnable items cannot be returned.
Quickly check your order status or start a return.
In-stock items ship within 5 business days. Carrier delivery times go into effect once your order has shipped.
Because we fill orders as quickly as possible, we are unable to cancel or modify your order.
You will receive a shipping confirmation email with tracking when your order ships. If your order is split into more than one shipment, you will receive separate emails for each shipment.
Additionally, you can track your order by logging into your account or by providing your order number, billing last name, and shipping zip code here.
If your tracking information shows that your package was delivered, but you can't find it:
Because we have several warehouses, orders with multiple items may ship from more than one location. If your order is split into more than one shipment, you will receive separate tracking emails for each shipment.
Yes, you can track your order by logging into your account or by providing your order number, billing last name, and shipping zip code here.
This means our team is processing your order for shipment. You will receive a shipping confirmation email with tracking when your order ships. In-stock items ship within 5 business days.
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