UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
Free returns.
If you aren’t completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. Non-returnable items cannot be returned.
We work hard to provide a seamless shopping experience for our customers. Due to the ongoing impact of the COVID-19 pandemic on our operations, we are experiencing some supply chain challenges. In some cases, certain products may have limited stock or be unavailable at this time. We hope to restock as soon as your product becomes available.
The establishment of New Balance Foundation by Jim and Anne Davis in 1981 demonstrated tremendous foresight as New Balance embraced Responsible Leadership and established philanthropic goals focused on supporting vibrant communities and promoting good health for all. The Foundation remains steadfast in its mission to drive positive change in our global communities with an enduring commitment to preventing childhood obesity and championing the future success of today’s youth. To that end, New Balance Foundation has donated more than $100 million dollars to non‑profit organizations.
We’re researching and sourcing sustainable materials.
By 2025, all our cotton and leather will be from preferred sources and 50% of our polyester will be recycled.
TACKLING CLIMATE CHANGE
We’re cutting our carbon emissions.
By 2030, we will cut our carbon footprint by 30% and source 100% renewable electricity for owned facilities.
EMPOWERING WOMEN WORKERS
We’re creating better lives for workers.
By 2025, 100% of women in our footwear factories will benefit from education and skills courses.
Contact Us
New Balance welcomes your feedback on our commitment to Responsible Leadership. Please feel free to contact us with the link below.