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Due to high order volume, we are experiencing longer than expected processing times in our distribution center. We are working to resolve this issue as quickly as possible. Thank you for your patience. 

Customer service hours are Monday-Friday 9am-9pm EST, and Saturday-Sunday 9am-6pm EST. 

To live chat, use the chat bubble below. To speak with an agent, call 888-832-7084. 

All orders received for in-stock items ship within 5 business days

Orders can be cancelled or modified within one hour of placement by contacting us via live chat or phone.

Your order number begins with C

Confirmation email sent from newbalance@receipts.newbalance.ca

Orders placed on newbalance.ca may be returned to New Balance stores and Factory Stores for immediate refund