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All orders received for in-stock items ship within 2 business days

Orders cannot be cancelled or changed once submitted

Your order number begins with NS

Confirmation email sent from newbalance@receipts.newbalance. com

Orders placed on may be returned to New Balance stores and Factory Stores for immediate refund

Learn more in FAQs:

Sale exclusions

Product Guides

Size & Fit Guides

Change or Cancelling Orders


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Mon - Fri 9AM - 9PM (EST)

Sat & Sun 9AM - 6PM (EST)

Call (888) 832-7084

Mon - Fri 9AM - 9PM (EST)

Sat & Sun 9AM - 6PM (EST)

Email Customer Care Team

You'll be contacted within 24 hours after emailing

Please note our adjusted hours for customer care for the dates below:

12/24 - Open 9AM - 3PM (EST)

12/25 - Closed

1/1 - Closed