UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. Unfortunately, we cannot accept returns on custom shoe orders.
We offer two convenient gift options: an eGift delivered via email or a physical Gift Card sent by mail. Both are valid on footwear, apparel and accessories purchased at
and participating New Balance stores.
Gift Cards and eGifts are available in increments of $25-$500 and may be ordered with a valid
credit card online or through Customer Care at (888) 832-7084.
Gift Cards are sent via First Class Canada Postal Mail and are generally delivered in 3-5 business
days. Delivery times will be longer when shipping to Canada Postal Territories or APO/FPO
eGifts include a personal message and are sent to the recipient's email address immediately after
the credit card is processed.
We are unable to ship separate items to multiple addresses. Gift Card and eGift purchases are
processed separately from other items in your shopping cart and your order confirmation is your
Redeeming Gift Cards and eGifts
Gift Cards and eGifts are redeemable for merchandise at newbalance.com and participating New
Balance stores only. Gift Cards and eGifts may be applied to orders placed online or over the
phone by Customer Care. Simply enter the gift code during checkout. If the amount of your Gift
Card or eGift exceeds the order total, the balance will remain active for later use.
Upon redemption, any unused balance will be carried over for future purchases and may not be
redeemed or exchanged for cash or other Gift Cards or eGifts. If the purchase total exceeds the
Gift Card or eGift amount, the difference must be paid using a credit card or PayPal.
If you have additional questions regarding Gift Cards or eGifts, please call our Customer Care
department at (888) 832-7084 (Toll Free), or email us.
Lost or Stolen Gift Cards/eGifts
Gift Cards and eGifts should be treated like cash. They will not be replaced if lost or stolen
without proper proof of purchase.
Returning Items Purchased With a Gift Card or eGift
If you need to return an item purchased with a Gift Card, the refund amount will be put back on
the original card. If your return was purchased with an eGift, we will email you a new eGift
valued at the refund amount.
We reserve the right to refuse, cancel or hold for review Gift Cards/eGifts and orders for
suspected fraud, Gift Cards/eGifts mistakenly issued in an incorrect denomination, or other
violations of Gift Card/eGift policies.
The above terms and conditions are void where prohibited by law. For questions regarding Gift
Cards and eGifts, please contact our Customer Care department at (888) 832-7084.
Check Gift Card Balance
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Pricing and product availability may vary by region.