UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
If you aren’t completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. Non-returnable items cannot be returned.
We work hard to provide a seamless shopping experience for our customers. Due to the ongoing impact of the COVID-19 pandemic on our operations, we are experiencing some supply chain challenges. In some cases, certain products may have limited stock or be unavailable at this time. We hope to restock as soon as your product becomes available.
New Balance’s green leaf standard highlights environmentally preferred material adoption across our footwear and apparel products. For apparel that meet New Balance’s green leaf standard, at least 50% or more of the materials in a garment are sourced as environmentally preferred. For footwear that meet New Balance’s green leaf standard, at least 50% or more of the upper materials are sourced as environmentally preferred, and includes at least one environmentally preferred sole ingredient. A material can be environmentally preferred based on its physical characteristics (for example recycled polyester) or more sustainable sourcing practices. Please refer to the garment care label, footwear hangtag, or the product listing on www.newbalance.com for the material details of any product.