UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
Extended holiday returns.
If you aren't completely happy with your purchase made 17/10/21-13/12/21, simply return it by January 31, 2022 for free. Returns must be in new condition, in the state you received them. Unfortunately, we cannot accept returns on custom shoe orders.
We work hard to provide a seamless shopping experience for our customers. Due to the ongoing impact of the COVID-19 pandemic on our operations, we are experiencing some supply chain challenges. In some cases, certain products may have limited stock or be unavailable at this time. We hope to restock as soon as your product becomes available.
We're proud to make our NB1 custom shoes in the USA. However, with the safety of our associates, their families and our communities in mind, we have scaled back production in our US factories to ensure optimal physically distancing. As a result, our NB1 line has been temporarily paused. While we work to get it back up and running, there are plenty of other New Balance styles to choose from.