Returns & Exchanges
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We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them.
Unfortunately, we cannot accept returns on custom shoe orders.
EXTENDED HOLIDAY RETURNS
Purchases made from November 1 to December 31, 2019 are eligible for return through January 31, 2020 or 45 days from purchase. Standard return conditions apply.
- Please allow 5-10 business days after we receive your package to process your refund and credit your account.
- If you are returning an item you received as a gift, the refund will be credited to the original form of payment used for the purchase.
Need help with a return? Call our Customer Care team at (888) 832-7084.
Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.
- Place a new order online or call (888) 832-7084.
- Then follow our return instructions to send back the original item for a refund.
Need to exchange an item that was given as a gift? Contact Customer Care at (888) 832-7084.
Need to contact us?
Email Customer Care or call (888)-832-7084 (English only)
Mon - Fri: 9AM- 6PM (EST)
Sat & Sun Closed
11/28/19 - Closed for Thanksgiving
12/24/19 - Closed for Christmas Eve
12/25/19 - Closed for Christmas Day
12/31/19 - Open 8am-4pm (CT), 9am - 5pm (EST)
1/1/20 - Closed for New Year's Day