Order Status
Quickly check your order status or start a return.
20% off select styles.
Offer valid on newbalance.ca from February 12, 2026 to February 16, 2026. Exclusions apply. Can't be applied to previous purchases or purchase of gift cards and cannot be redeemed for cash or used in combination with any other offer.
New arrivals worth crushing on.
New styles that brighten any moment. Find something they'll love (or something for you).
Quickly check your order status or start a return.
In-stock items ship within 2 business days. Carrier delivery times go into effect once your order has shipped.
You will receive a shipping confirmation email with tracking when your order ships. If your order is split into more than one shipment, you will receive separate emails for each shipment.
Additionally, you can track your order by logging into your account or by providing your order number, billing last name, and shipping zip code here.
If your tracking information shows that your package was delivered, but you can't find it:
Because we have several warehouses, orders with multiple items may ship from more than one location. If your order is split into more than one shipment, you will receive separate tracking emails for each shipment.
Yes, you can track your order by logging into your account or by providing your order number, billing last name, and shipping zip code here.
This means our team is processing your order for shipment. You will receive a shipping confirmation email with tracking when your order ships. In-stock items ship within 2 business days.
Most orders can be canceled within one hour of placement by inputting your order status information above and click on "Track Order." Then click on the "Cancel Order" button displaying under your items for your order. If the cancel button is greyed out and states the cancellation period has expired, it's too late to cancel. But don't worry, you can request a return label here.
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