UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 45 days from purchase. (Returns must be in new condition, in the state you received them)
Unfortunately, we cannot accept returns on custom shoe orders.
New Balance has developed and is currently scaling production of a general-use face mask as urgent demand for personal protective equipment (PPE) continues to intensify across the country. Developed in consultation with local medical and R&D institutions, New Balance produced its first face mask prototype less than a week ago. By mid-April, our goal is to make up to 100,000 units weekly at our Lawrence, MA and Norridgewock, ME factories combined. We are simultaneously advancing our current face mask design and materials specifications to ideally meet FDA requirements and achieve a product that can be confidently used by frontline medical staff who require those criteria.
New Balance is approaching distribution through a combination of direct medical facility coordination and communication at the Massachusetts and Maine state levels, where our factories are located, to help us best understand where our current face mask design fits their supply and demand needs. This is not a commercial opportunity. NB is pursuing break-even pricing and/or or donations for the face mask. This initiative has kept many of our associates proudly engaged during this economic and public health crisis while our traditional retail customers are closed due to the COVID-19 pandemic.
In parallel, New Balance is also quickly responding to calls for other PPE including gowns and foot coverings, among other items, with our R&D teams. This includes working toward prototypes and exploring collaborative opportunities that optimize our U.S.-based 3D printing capabilities.
We are proud to combine the industrial R&D expertise and innovative thinking of our associates with our domestic manufacturing resources to work to solve new and extraordinary product challenges, reflecting our brand’s purpose-driven culture and leveraging our skilled American workers in our New England factories.