UPS does not deliver on weekends or holidays. In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day. To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you. New Balance reserves the right to hold any order for suspected fraud. New Balance is unable to ship to PO Boxes at this time.
We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 45 days from purchase. (Returns must be in new condition, in the state you received them)
Unfortunately, we cannot accept returns on custom shoe orders.
To our valued customer: in response to the COVID-19 pandemic, we have taken steps to ensure the health of our associates, customers, and communities. Retail locations around the world were temporarily closed and are beginning to reopen following local government and city guidelines. Please visit your local store page for information on store operations, as well as curbside pick-up and local delivery, where available. Thank you for your continued support and understanding.
Experience the latest and best of the New Balance line with unparalleled service. Try on a variety of footwear and apparel styles and feel the differences in performance and comfort across New Balance cushioning and material technologies. Our knowledgeable staff will ensure your satisfaction with a product that fits you perfectly.
Save on a wide range entry-level footwear and apparel styles or treasure hunt for deals on end of life models. The New Balance Factory store offers the sizing and width variety that New Balance is known for with a team that is ready to help find the right product for you.