eGifts are covered by the consumer protection legislation of all Canadian provinces. They are available in increments of $25-$500 and may be ordered with a valid credit card online or through Customer Care at (888) 832-7084.
eGifts include a personal message and are sent to the recipient's email address immediately after the credit card is processed.
We are unable to ship separate items to multiple addresses. eGift purchases are processed separately from other items in your shopping cart and your order confirmation is your receipt.
eGifts are redeemable for merchandise at newbalance.ca only. eGifts may be applied to orders placed online or over the phone through Customer Care. Simply provide the gift code during checkout. If the amount of your eGift exceeds the order total, the balance will remain active for later use.
Upon redemption, any unused balance will be carried over for future purchases and may not be redeemed or exchanged for cash or other eGifts. If the purchase total exceeds the eGift amount, the difference must be paid using a credit card.
If you have additional questions regarding eGifts, please call our Customer Care department at (888) 832-7084 (Toll Free), or email us.
Lost or Stolen eGifts
eGifts should be treated like cash. They will not be replaced if lost or stolen without proper proof of purchase.
Returning Items Purchased with an eGift
If you need to return an item purchased with an eGift, we will email you a new eGift valued at the refund amount.
We reserve the right to refuse, cancel or hold for review eGifts and orders for suspected fraud, eGifts mistakenly issued in an incorrect denomination, or other violations of eGift policies.
The above terms and conditions are void where prohibited by law. For questions regarding eGifts, please contact our Customer Care department at (888) 832-7034.