Customer Care

HOLIDAY SHIPPING DEADLINES

  • Order by Friday, December 14, 2018 at 12:00 pm CT to guarantee delivery by Friday, December 21, 2018
  • Deadline applies to products shipping from a Canadian warehouse
  • Deadline does not apply to NB1 Custom Shoes and products shipping from a US warehouse. See exclusions below.

Important Shipping Information

  • UPS does not deliver on weekends or holidays.
  • New Balance is unable to ship to PO Boxes at this time.
  • In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
  • To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
  • New Balance reserves the right to hold any order for suspected fraud.
  • Estimated delivery for products from a US warehouse, as indicated in the product page prior to purchase, and NB1 Custom Shoes, will vary from standard shipping.
  • Products from the US warehouse and NB1 Custom Shoes are not qualified for expedited shipping.

Shipping Methods, Cost and Delivery

  Cost Estimated Delivery
UPS Standard FREE on all orders
No Memberships
No Minimums
1-5 Business once shipped*

Exclusions:

  • Products shipping from a US Warehouse and NB1 Custom Shoes are not qualified for expedited shipping.
  • Products shipping from US will be indicated in the product page prior to purchase, such products will ship within 7—14 Business Days
  • NB1 Custom Shoes will ship within 2—4 Weeks

NB1 CUSTOM ORDERS

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB Custom order could delay your shipment.

NB1 orders are made and delivered within 2-4 weeks. NB1 orders are NOT eligible for returns.

When your order is in pending status:

  • This means we are handcrafting your custom shoe, cleat, or turf shoe
  • Your order will be in pending status until the order is shipped
  • An email will be sent once the order has shipped

Orders from Outside Canada

This site is for orders shipping to addresses within Canada. For orders outside of Canada, please visit one of our international sites.

Important

New Balance is unable to ship to PO Boxes at this time.

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